Thank you for shopping with us! We strive to ensure you are delighted with your purchase. If for any reason you are not completely satisfied, please note this refund policy is not applicable for Direct Showroom purchase. We offer the following refund policy for our jewelry items.
Time Frame: You may request a refund within 7 days of the delivery date.
Condition: The item must be in its original, unworn condition with all accompanying paperwork initial invoice, product certificate. And packaging intact. Custom or personalized jewelry is not eligible for a refund, except in cases of defects or errors.
The refund facility is not applicable to gold coins, silver articles, ordered with specific indications such as Smart Buy (Make to Order), customization, engraving, personalized items, gift cards, purchases made using promotion codes, or with discount coupons.
Contact Us: To initiate a refund, please contact our Customer Service team at mtgoldlandedk@gmail.com or call +918943133119 with your order number and reason for the refund request.
Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return the item.
Shipping Costs: We recommend using a Trackable shipping service or purchasing shipping insurance to ensure that the item is returned safely.
Packaging: Please return the jewelry in its original packaging to ensure it arrives in good condition.
Inspection: Once we receive the returned item, we will inspect it to ensure it meets the conditions for a refund.
Refund Issuance: If the return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue. We will cover the return shipping costs and ensure you receive a replacement or full refund.
Custom or Personalized Jewelry: These items are not eligible for a refund unless they are defective or an error was made in the customization.
Sale or Clearance Items: Items purchased on sale or clearance are final sale and not eligible for a refund.
For any questions or concerns regarding our refund policy, please reach out to us at mtgoldlandedk@gmail.com or +918943133119.
Disclaimer: Please be aware that this refund policy is specific to orders placed on mtgoldland.in
All content (including MT GOLDLAND Materials) on the Platforms are either Copyright MT GOLDLAND or are licensed for use by MT GOLDLAND. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms. www.mtgoldland.com reserves the right at any time to modify the terms and conditions of this User Agreement without any prior notification to you.
Please note that this Privacy Policy may be subject to changes and updates without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
We appreciate your understanding and cooperation. Your satisfaction is our priority!
Contact Us: If you have any questions or concerns about these Terms and Conditions, please contact our customer support team mtgoldland.in /+918943133119.